MGMT-510 Quiz Solution from VUsolutions

1 D
2 B
3 D
4 A
5 A
6 D
7 A
8 C
9 D
10 A

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1. All of the following are the grounds to give birth to total quality approach EXCEPT:

A. Obsession with quantity
B. Confusion and poor leadership
C. One employee in charge
D. Political disorder

2. Which of the following was developed by Motorola to improve its processes by
minimizing defects?
A. ISO 9000
B. Six sigma
C. QS 9000
D. TQM

3. Quality applies to which aspect(s) of the organization?
A. Products only
B. Products and services
C. People and product
D. Products, services, and people

4. Which of the following statements is TRUE about Deming’s philosophy?
A. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
B. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
C. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
D. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value

5. Which of the following statements, in relation to system, is TRUE for people failing to understand the components of Profound Knowledge?
A. They see the symptoms but not the deep causes of problems
B. They do not know when expectations are realistic
C. They do not understand motivation/why people do what they do
D. They do not know how to plan and accomplish learning and improvement

6. "Problems will remain unsolved, despite their best efforts." When this will happen?

A. When people don’t understand systems
B. When people don’t understand psychology
C. When people don’t understand variation
D. When people don’t understand the theory of knowledge

7. Which stage in the Shewhart Cycle implements the change on a small scale?
A. Do stage
B. Act stage
C. Plan stage
D. Check stage

8. Which of the following s determining what to control, establishing units of
measurement so that data may be objectively evaluated?
A. Quality improvement
B. Quality planning
C. Quality control
D. Quality process

9. All of the following steps are required for quality planning EXCEPT:
A. Determine who the customers are
B. Deploy the plans to operational levels
C. Identify customers’ needs
D. Assess actual quality performance

10. Which of the following is an answer to the First Absolute of Quality Management
as summarized by Crosby; what is quality?
A. Conformance to requirements
B. Prevention
C. Zero defects
D. Price of nonconformance