Conflict Management (HRM624) - Solution

Q.1 C
Q.2 D
Q.3 D
Q.4 C
Q.5 A
Q.6 B
Q.7 B
Q.8 C
Q.9 C
Q.10 D

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CONFLICT MANAGEMENT (HRM624)
SEMESTER SPRING (2009)
QUIZ NO. 02
DUE DATE: APR 16TH, 2009

QUIZ

1. Disputants usually __________ in their perceptual frames of reference.
a) Do not differ
b) Resemble
Q No. Selected options
1 b
2 a
3 d
c) Differ
d) Agree

2. Focusing on resources to diagnose a conflict may:
a) Help in finding other sources of conflict
b) Ignore underlying reasons of conflict
c) Be best possible option available
d) All of the given options

3. Which one of the following mainly shows individuals and their relationships to one
another?
a) Sociomap
b) Sociogram
c) Interception
d) Determination
4. In a case the buyer claims that the goods were delivered on October 5, a day late, while
the seller argues that they were delivered on October 3. Which type of conflict it is?
a) Preferences & nuisances
b) Data-type conflict: dispute over law
c) Data-type conflict: dispute over facts
d) Structural/interpersonal power imbalance
5. Being in conflict with the wrong person would be the:
a) Misattributed conflict
b) Misaligned conflict
c) Misplaced conflict
d) Displaced conflict
6. Positional bargaining tends to the lead to:
a) Impasses & bad feelings among disputants
b) Better positions for each of the bargainers
c) Creative approaches to conflict resolution
d) The most integrative outcomes in conflict
7. As a mediator, you are analyzing the situation where an employee and his manager
have a disagreement. You are focusing that how the concerns of other employees will
be affected by the settlement. You are analyzing what type of interests?
a) Advocate’s interests
b) The disputant’s interests
c) Advocate of other disputant’s interests
d) Constituents and stake holder’s interests
8. Abraham Mazlow believed that the most basic needs are:
a) Safety needs
b) Security needs
c) Physiological needs
d) Psychological needs
9. All of the following are steps which might influence the conflict cycle EXCEPT:
a) Establishing ground rules for civility
b) Pointing out areas of agreement
c) Using competitive language
d) Assigning joint tasks
10. Of the two major types of justice, __________ justice is concerned with whether the
outcome of a conflict is fair, while __________ justice refers to the fairness of the
process.
a) Substantive; Procedural
b) Procedural; Distributive
c) Distributive; Substantive
d) Distributive; Procedural