Mgmt510 Online Quiz

which century, the manufacturers began to include quality processes in quality practices?

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17th century 18th century 19th century 20th century

In the new paradigm, managers view error as which one of the following?

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A threat A substitute An opportunity An end

Whose concepts are referred to as statistical quality control (SQC)?

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Shewhart’s Deming’s Juran’s Crosby’s

In which of the following operations great deal of variations can occur?

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Manufacturing Distribution Purchasing Selling

Which of the following are generally easy to detect using statistical methods, and it is usually economical to remove them?

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Common causes Special causes Implicit causes Assignable causes

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?

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Drucker Crosby Deming Plato

During which war, Deming taught quality control courses as part of the national defense efforts?

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World War I World War II Mexican-American War The Civil War

Which one of the following depicts feature, which is a dimension of quality?

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Product looks and sounds Brand name and price Bells and whistles of the product Ability to repair a product

The majority of advertisers appeal the public on the basis of which of the following?

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Quality of product Quality of staff Inferiority of product Inferiority of service

The standards for output based on quality and customer-service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:

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Accuracy Innovation Timeliness Turnover

"Not giving respect to other people’s contributions", depicts which of the following self-oriented behavior?

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Diverting Excluding Belittling Blocking

After the war, Deming was invited to which of the following countries?

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Germany Japan France China

Which of the following results in low costs?

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High productivity and high capacity utilization Low productivity and low capacity utilization Low productivity and high capacity utilization High productivity and low capacity utilization

The customer value strategy may be addressed in which of the following topics?

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Projects Products Services Measurement

Who developed Quality Function Deployment (QFD)?

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Frederick Taylor Joseph M. Juran Y. Akao Armand Feigenbaum