HRM-627 Solution

1B
2A
3B
4B
5A
6A
7D
8D
9C
10A
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1. When you behave and respond with evaluative responses that are critical, judgmental,
opinionated, demanding and disapproving, you are in which ego state?
a. Sympathetic Parent
b. Critical parent
c. Natural Child
d. Critical child
2. When the ___________ is in control, people behave in a thinking, rational, calculating,
factual, unemotional manner.
a. Adult Ego State
b. Parent ego state
c. Child ego state
d. None of the given options
3. The verbal cue for child ego state includes all except:
a. “I wish”
b. “How much”
c. “I want”
d. “I don't know”
4. Which transaction can be helpful when the negative parent or child ego response is
crossed with an adult response?
a. Complementary transaction
b. Crossed transactions
c. Ulterior transactions
d. None of the given options
5. The term democracy originated from Greek word “demokratia” where “demo” means:
a. People
b. Process
c. Power
d. Policy
6. “That really brightens my day” belongs to:
a. Auditory Sub-modalities
b. Kinesthetic Sub-modalities
c. Visual Sub-modalities
d. Gustatory Sub-modalities
7. Which of the following dimensions of trust deals with willingness to protect a person,
physically and emotionally?
a. Openness
b. Competence
c. Consistency
d. Loyalty
8. ______________ means that members of an organization participate in the processes
of organizing and governance.
a. Organization productivity
b. Employee morale
c. Economic democracy
d. Organizational democracy
9. Gestures, facial expression, and body movements are all part of __________.
a. Facilitation
b. Intonation
c. Nonverbal communication
d. Posturing
10. The transfer and understanding of meaning is __________.
a. Communication
b. Nonverbal communication
c. Organizational communication
d. Interpersonal communication