Mgt502 Assignment No. 1 Solution

Semester “Fall 2010”

“Organizational Behavior (MGT502)

Assignment No. 1 Marks: 20

“Job Satisfaction”

Job satisfaction is a positive feeling about a job. This is a subjective phenomenon; still

there are some discrete factors that play an important role in job satisfaction. Read the

below mentioned situation and answer the questions accordingly.

Mr. Usman has recently joined a car manufacturing company as a sales

representative. He is talented, proactive, punctual, hardworking and always able to

meets the sales targets. Unfortunately his supervisor Mr. Bilal has personal grievances

with him. He always tries to let him down by finding and forwarding even small errors to

the higher management. On contrary, the other employees of the same department

are praised and rewarded promptly. This situation affected Mr. Usman deeply when

few subordinates got the promotions. As a result, he loses his interest in the job that

result in excessive absenteeism and low efficiency.

Looking at the case of Mr. Usman:

Q.1: Write down all possible factors that could lead to job satisfaction or dissatisfaction

of employees in an organization

(10 Marks)

Q.1: What methods should be adopted by Mr. Usman to express his dissatisfaction

and concerns to higher management?

(10 Marks)

Important Tips

1. This Assignment can be best attempted from the knowledge acquired after

watching video lecture no. 1 to lecture no. 9 and reading handouts as well as

recommended text book.

2. Video lectures can be downloaded for free from www.youtube.com/vu .

3. If cheated or copied from other students, internet, books, journals or

blogs, will be straight away marked ZERO.

Schedule

Opening Date and Time October 26 , 2010 At 12:01 A.M. (Mid-Night)

Due Date and Time October 29 , 2010 At 11:59 P.M. (Mid-Night)

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........

Q.1: Write down all possible factors that could lead to job satisfaction
or dissatisfaction of employees in an organization
(10 Marks)
Attitude of a person to his/her work is called job satisfaction.
Job satisfaction is the collection of feelings and beliefs people have about
their current jobs.
Factors in Job satisfaction1. The work itself
If the work is satisfactory to the person then he/she feel satisfied
for example if the duty technical work taken from the nontechnical
person then he will feel unsatisfied. The work should be
challenging to the person and relevant to him/her.

2. Remuneration
It is the most important part of job satisfaction. If the
remunerations are fair then the person will feel satisfied from the
job otherwise not.

3. co-worker
If the assistants and the staff working under the person, then he/she
‘ll feel more satisfactory and vice versa.

4. Promotion
If there are chances of promotion then the person will feel job
satisfaction and vice versa.

5. Attitude of higher Authority
If the higher authority is not co-operative and supportive as in our
case of question, the person will loose interest.

6. Colleagues Attitude
If the colleagues are not co-operative and the social relation does
not exist at work environment then there will be job dissatisfaction.

7. Job challenges:-
If the job is dull, ruff and not challenging to the person, then the
person will feel dissatisfaction from the job. For example the work
of data entry if taken from the programmer then the programmer
will feel dissatisfaction from the job.

8. Working Conditions
If the work conditions are safe, the employee will feel more
satisfied from the job otherwise not.

9. Job Security
If there is a culture of eliminating employees without considerable
reasons, the employee feel dissatisfied from the job.

10. Risk
If there is risk fire, electric shock etc. then the employees will feel
dissatisfied from the job.

11. Reward system
Effective Reward system let there employees more satisfied from
the job.

12. Authority, Power
If an employee does not have the authority and power that he
deserve then he ‘ll feel dissatisfied from the job.

13. Retirement Benefits
If there are reasonable retirement and ‘on job death’ benefits then
the employees will feel more satisfied otherwise not.

....................


Question # 1 : (10 marks)
Following are the factors that, if you don't find it in your job, that will cause Dis-satisfaction in your job and you might loose interest:

1- The job isn't monotonous, but allows employees to change pace with varying tasks.


2- The job does not waste a person's time and effort. It has been planned in such a way that it can be done without exerting energy uselessly.


3-Employees are free to plan their work the way they can do it most effectively.


4-Employees believe they have a reasonable degree of authority over how their work should be done.


5-Employees believe they have adequate opportunities for individual growth and recognition.


6-Employees don't feel too closely supervised, over-instructed or rigidly controlled.


7-Employees see their job as an integral part of the whole company and each employee is treated as an individual, not merely a cog in the wheel.


8-The answer to the question, "How am I doing?" comes from the job itself. Thus, employees can correct their own errors and improve their techniques.


9-Superiors offer feedback without causing embarrassment.


10- There should be incouragement and rewards given from the management to an employee for his utmost efforts adn good work.

hence all the above factors mentioned above will lead to job satisfaction..



Question # 2: (10 marks)

Methods to be adopted by Mr.Usman to express his dissatisfaction and concern to higher managemnt:

How Employees Can Express Dissatisfaction

There are a number of ways employees can express dissatisfaction

1-Exit

2-Voice

3-Loyalty

4-Neglect


1-Exit: Behavior directed toward leaving the organization, including looking for a new position as well as resigning.

2-Voice: Actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity.

3-Loyalty: Passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism, and trusting the organization and its management to “do the right thing.”

4-Neglect: Passively allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate. Exit and neglect behaviors encompass our performance variables—productivity, absenteeism, and turnover.

Voice and loyalty are constructive behaviors allow individuals to tolerate unpleasant situations or to revive satisfactory working conditions. It helps us to understand situations, such as those sometimes found among unionized workers, where low job satisfaction is coupled with low turnover.