MGT502 Online Quize No. 2 (15 June 2010)

OB quiz# 2

 quizzes attempted on 15-06-2010

In the modern work world, where higher-level trust has been largely destroyed because of broken promises, it is likely to be replaced with which of the following type of trust?

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Reliance-based Dependence-based Knowledge-based Identity-based

The primary change agents in an organization are:

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Employees Managers Leaders Stakeholders

“Fahad is easy-going at home, but at work he becomes very tense and anxious.” This statement attributes Fahad’s personality more to which of the following?

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Heredity Environment Situation Locus of control

Which of the following theories was proposed by Douglas McGregor?

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Hierarchy of needs theory Theories X and Y Two-factor theory Expectancy theory

Which of the following term is used to describe broad range of feelings that people experience?

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Mood Affect Emotion Emotional Intelligence

One of the shortcuts used to judge others involves evaluating a person based on how he/she compares to other individuals on the same characteristic. What is this shortcut called?

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Selective perception The contrast effect The halo effect Stereotyping

Which of the following answer choices is the best definition of attitude?

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Attitudes are the yardstick by which one measures one’s actions Attitudes are the emotional part of an evaluation of some person, object or event Attitudes are evaluative statements of what one believes about something or someone Attitudes are a measure of how the worth of an object, person or event is evaluated

Which one of the following would NOT be considered a human skill in Katz’s structure?

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Decision making Communicating Working as part of a team Listening to others

Mr. Zulfiqar, Manager in ABC Company, always assume that employees don't like to work and avoid working whenever possible, So he uses to threaten employees to achieve their goals. Which theory is he applying?

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Theory Z Theory Y Theory X Goal Setting Theory

Which one of the following is NOT a component of an organization

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People Place Structure Task

What is/are the key element(s) of motivation?

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Intensity Direction Persistence All of the given options

Which of the following terminal values was ranked as the most important by executives?

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Freedom Self-respect Family security Social security

According to Robert Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess _____________ skills.

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Technical Leadership Problem-solving Conceptual Which of the following is NOT an important issue relating to goal-setting theory? Select correct option: Goal specificity Equity among co-workers Feedback Defining the goal An OB study would be least likely to be used to focus on which of the following problems? Select correct option: An increase in absenteeism at a certain company A fall in productivity in one shift of a manufacturing plant A decrease in sales due to growing foreign competition Excessive turnover in volunteer workers at a non-profit organization

Which of the following is NOT one of the most common types of teams?

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Problem-solving Interdepartmental Self-managed Cross functional

Which of the following term is used to define tendency to draw a general impression about an individual on the basis of a single characteristic?

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Contrast Effect Halo effect Self-Serving bias Selective Perception

Group behavior, power, and conflict are central areas of study for _____________.

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Sociologists Anthropologists Social psychologists Operations analysts

Which of the following is LEAST likely to create dependency?

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Importance Non substitutability Power legitimacy Supply and demand ( not sure, pls confirm) Hadia is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for careless work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hadia will most likely perceive that there is a problem in which of the following relationships? Select correct option: Rewards-personal goals Performance-reward Effort-performance Rewards-effort

Explaining, measuring and changing behavior of humans or animals are concerned with:

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Operational analysts Scientists Psychologists Sociologists

Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization?

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Disseminator Spokesperson Representative Figurehead

The process of forming impression( through combining, integrating and interpreting information) of someone on the basis of previous attitude of ours, stimulus and current mood is called__________________.

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Selective Perception( not sure, pls confirm) Mood Behavior Social Perception

Your company’s director of human resources suggests that the problem with the recruitment process is not the interviewers, but rather the fact that the interviewers lack a clear understanding of the traits and skills required for each position. Which type of team would be most likely to assemble to compile a list of the required skills?

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Virtual team Self-managed team Task force (not sure pls confirm) Problem-solving team

Which of the following terminal values was ranked as the most important by executives?

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Freedom Self-respect Family security Social security

Which of the following answer choices is the best definition of attitude?

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Attitudes are the yardstick by which one measures one’s actions Attitudes are the emotional part of an evaluation of some person, object or event Attitudes are evaluative statements of what one believes about something or someone Attitudes are a measure of how the worth of an object, person or event is evaluated

The managers of a multinational company are located in Taiwan, India, Brazil, and the United States. Which group decision-making technique seems most reasonable for this organization?

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A postal service interaction A brainstorming session A nominal group An electronic meeting

Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis?

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The level of the group The level of the individual The level of the organization The level of the culture

What is the term used for a general impression about an individual based on a single characteristic such as intelligence, sociability, or appearance?

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The contrast effect Personal bias The halo effect Projection

If a person responds the same way over time, attribution theory states that the behavior shows:

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Distinctiveness Consensus Consistency Continuity

Using operant conditioning, which of the following is NOT a method that can be used to change behavior?

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Negative reinforcement Punishment Counseling Positive reinforcement

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

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Social Interaction Commitment Charisma Leadership Skills

Which one of the following would be considered a motivator in the two-factor theory?

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Salary Bonuses Working conditions Responsibility

The study which enables us to learn about human beings, their activities and societies is known as

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Political Science Sociology Anthropology Organizational Behavior

Mr.Muneeb is responsible for corrective actions when his organization faces important and unexpected disturbance. What management role is he playing?

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Negotiator Disturbance handler Resource Allocator Dissemenator

Rizwan is low on conscientiousness. This would lead you to suspect that which of the following statements is most likely to be true about Rizwan?

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He will be easily distracted He will find comfort in the familiar He will be comfortable with solitude He will be nervous, depressed, and insecure

Miss Manaal, HR Executive of XYZ company, rejected all those candidates who graduated from ABC University. It is an example of:

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Projection Selective Perception Stereotyping Halo effect

___________ focuses on the study of people in relation to their social environment.

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Psychology Sociology Corporate strategy Political science

Which of the following is the expected weakness of group decision making?

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Less complete knowledge More time will be used to make the decision Employees will be less accepting of the group decision The decision will probably be a lower quality decision