MGT 502 - Midterm Dec 2009

Question No: 1 ( Marks: 1 ) - Please choose oneThe opinion or belief segment of an attitude is described by which component of attitude?► Cognitive ► Affective► Behavioral ► Behavior intension Question No: 2 ( Marks: 1 ) - Please choose oneValues like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values?► Terminal values ► Instrumental values ► Theoretical values ► Social values Question No: 3 ( Marks: 1 ) - Please choose oneWhich of the following country is a representative of collectivism as a nation i.e. group harmony, cohesiveness, consensus and corporation?► Canada ► Japan ► United States ► Cape Town Question No: 4 ( Marks: 1 ) - Please choose oneGuatemala is a country where inequalities exist showing gap between rich and poor. Which of the following value is truly representing the state of Guatemala? ► Power distance ► Individualism ► Collectivism► Uncertainty avoidanceQuestion No: 5 ( Marks: 1 ) - Please choose oneThe Big Five model is related to ________________► Perception► Personality► Experience► CultureQuestion No: 6 ( Marks: 1 ) - Please choose oneWhich dimension of the Big Five model refers to be pleasant and accommodating in social situations?► Extroversion► Openness to experience► Emotional stability► AgreeablenessQuestion No: 7 ( Marks: 1 ) - Please choose oneWhich of the following is NOT one of the traits according to the Big Five Model? ► Conscientiousness► Extroversion► Agreeableness► Self actualization Question No: 8 ( Marks: 1 ) - Please choose oneEmotional Responses that the organization requires workers to show and considers appropriate in a given job are called:► Felt Emotions► Displayed Emotions► Moods► Emotional IntelligenceQuestion No: 9 ( Marks: 1 ) - Please choose oneWhich of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?► Anger► Fear► Hate► SadnessQuestion No: 10 ( Marks: 1 ) - Please choose oneSana is a group leader at interior designing firm. She is concerned with the achievement of her peers and subordinates, she appreciate their suggestions and motivates them to come up with something new and unique. Which of the following is Sana’s style?► Conceptual► Behavioral► Directive► AnalyticalQuestion No: 11 ( Marks: 1 ) - Please choose one“Just because he was late in his first class, his teacher thinks he is irresponsible student". Which error teacher has commited in this case?► Selective perception► Stereotyping► Hallo effect► Social perceptionQuestion No: 12 ( Marks: 1 ) - Please choose oneIt is not possible for Mr. Asim to understand everything he sees, he notices a few of the things, we can say that he engages in:► Assimilating► Selective perception► Halo Effect► Target PerceptionQuestion No: 13 ( Marks: 1 ) - Please choose oneAccording to attribution theory, which of the following is an example of externally caused behavior? ► An employee is late because of a flat tire.► An employee was promoted because of his abilities► An employee was fired because he slept on the job.► An employee was promoted because he was hard working.Question No: 14 ( Marks: 1 ) - Please choose oneAccording to attribution theory, if someone shows different behaviors in different situations then this can be termed as___________.► Consensus► Distinctiveness► Reliability► ConsistencyQuestion No: 15 ( Marks: 1 ) - Please choose oneWhich of the following statement best describes “motivation?”► Results in a level of efforts put by a group► Intensifies an individual’s efforts from others► Guides an individual’s efforts towards a goal► Meets an individual’s needs, wants and demnandsQuestion No: 16 ( Marks: 1 ) - Please choose oneShahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory? ► The quantity of documents he proofreads will decrease► The quality of documents he proofreads will decrease ► The quantity and/or the quality of documents he proofreads will increase► There will be no effect of this fact on his performanceQuestion No: 17 ( Marks: 1 ) - Please choose oneThe degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship.► Performance-reward ► Effort-performance ► Reward-personal goal ► Effort-satisfaction Question No: 18 ( Marks: 1 ) - Please choose oneTwo-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor?► Advancement► Working condition► Achievement► RecognitionQuestion No: 19 ( Marks: 1 ) - Please choose oneWhat continuum in the two-factor theory is made up of the hygiene factors?► No dissatisfaction to dissatisfaction► No dissatisfaction to satisfaction► Satisfaction to no satisfaction► Satisfaction to dissatisfactionQuestion No: 20 ( Marks: 1 ) - Please choose oneWhich of the following is NOT a biographical characteristic?► Region ► Age► Mad► TenureQuestion No: 21 ( Marks: 1 ) - Please choose oneWhich of the following statements concerning tenure is NOT true?► Tenure does not appear to be a good predictor of employee productivity► Tenure and satisfaction are positively related► Tenure is a good variable in explaining turnover► Tenure and organizational investment are negatively relatedQuestion No: 22 ( Marks: 1 ) - Please choose oneWhat does MBO provide for the individual employee?► Specific performance objectives► Precise job descriptions► Clear direction and purpose► Higher salaries Question No: 23 ( Marks: 1 ) - Please choose oneWho sets MBO objectives?► The immediate supervisor ► The superior and subordinate► The head of department ► The employees themselvesQuestion No: 24 ( Marks: 1 ) - Please choose oneWhich of the following are all forms of variable-pay programs?►Wage incentive plans, flextime, piece-rate►Piece-rate, wage incentive plans, gain sharing►Profit-sharing, lump-sum bonuses, extended vacations►Retirement benefits, extended vacations, flextimeQuestion No: 25 ( Marks: 1 ) - Please choose oneWhich of the following is one advantage of variable pay plans to management?►They turn fixed labor costs into variable labor costs►They turn low producers into high producers►They turn slow employees into fast employees►They turn high fixed costs into low fixed costsQuestion No: 26 ( Marks: 1 ) - Please choose oneWhich of the following statements most accurately describes interest groups?►They are longer lasting than friendship groups►They are formed because of some common objective►They are governed by labor laws►They are likely to involve great social conflictQuestion No: 27 ( Marks: 1 ) - Please choose oneTeams typically outperform individuals when the tasks being completed ______________►Require multiple skills►Require judgment►Require experience►All of the given optionsQuestion No: 28 ( Marks: 1 ) - Please choose oneTeam members with good listening, feedback, and conflict resolution skills possess ______________.►Technical expertise►Problem-solving skills►Decision-making skills►Interpersonal skillsQuestion No: 29 ( Marks: 1 ) - Please choose oneWhich of the following is one of the drawbacks of a small team?►Lack for diversity of views►Less chances of disagreement ►Less rigidity ►Less difficult to assemble Question No: 30 ( Marks: 1 ) - Please choose oneIndividual decisions are generally preferable to group decisions when which of the following is required?►Speed►Creativity►Acceptance►QualityQuestion No: 31 ( Marks: 1 ) - Please choose oneThe main difference between a leader and a manager is:►Managers seek change and leaders don't►Leaders are thought of as better people because they don't punish►Leaders are advocates for change, and managers for the status quo►Managers are concerned with people, and leaders with eventsQuestion No: 32 ( Marks: 1 ) - Please choose oneWhich of the following is a behavioral theory of leadership?►Trait theory►Fiedler model►Ohio State studies►Equity TheoryQuestion No: 33 ( Marks: 1 ) - Please choose oneAccording to the Ohio State studies, the extent to which a leader’s behavior is directed toward getting the job done is called:►Initiating structure ►Consideration►Maximization►Path-goalQuestion No: 34 ( Marks: 1 ) - Please choose oneA leader high in initiating structure would do which of the following?►Exhibit laissez-faire type of leadership►Maximize leader-member relations►Assign group members to particular tasks►Empower employees to make their own decisionsQuestion No: 35 ( Marks: 1 ) - Please choose oneThe graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is known as:►Least preferred co-worker scale►Leader-participation model►Autocratic-democratic continuum►Managerial gridQuestion No: 36 ( Marks: 1 ) - Please choose oneThe means by which a communication is passed is called: ►Medium►Instrument ►Conductor►TransmissionQuestion No: 37 ( Marks: 1 ) - Please choose oneBulletin, notice boards, circulars are considered to be which type of communication? ►Upward communication►Downward communication►Horizontal communication►Lateral communicationQuestion No: 38 ( Marks: 1 ) - Please choose oneWhich of the following is an important nonverbal component of communication?►Written memo ►Paraphrase ►Eye contact ►E-mail Question No: 39 ( Marks: 1 ) - Please choose oneWhich of the following communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager?►Wheel►All-channel►Chain►HorizontalQuestion No: 40 ( Marks: 1 ) - Please choose oneThe _____ network best serves to promote high member satisfaction.►Direct►Circle►Wheel►All-channelQuestion No: 41 ( Marks: 10 ) What are the common skills exhibited by an effective manager? A skill is an ability to act in a way that allows a person to perform highly in her or his role. Managers need three types of skills: 1. Conceptual Skills2. Human Skills3. Technical Skills1. Conceptual skills to analyze and diagnose a situation to distinguish between cause and effect;2. Human skills to understand, work with, lead, and control the behavior of individuals and groups3. Technical skills job-specific knowledge and techniques required to perform an organizational role.Effective managers need all three types of skills—conceptual, human, and technical. For example,Entrepreneurs often are technically skilled but lack conceptual and human skills. Scientists who become managers have technical expertise, but low levels of human skills.Management SkillsRobert Katz has identified three essential management skills: technical, human, and conceptual.1. Technical Skills• The ability to apply specialized knowledge or expertise. All jobs require some specializedexpertise, and many people develop their technical skills on the job.2. Human Skills• The ability to work with, understand, and motivate other people, both individually and ingroups, describes human skills. Many people are technically proficient but interpersonally incompetent3. Conceptual Skills1. The mental ability to analyze and diagnose complex situations2. Decision making, for example, requires managers to spot problems, identify alternativesthat can correct them, evaluate those alternatives, and select the best one.Skills Exhibited by an Effective Manager1. Clarifies goals and objectives for everyone involved2. Encourages participation, upward communication, and suggestions3. Plans and organizes for an orderly work flow4. Has technical and administrative expertise to answer organization-related questions5. Facilitates work through team building, training, coaching and support 6. Provides feedback honestly and constructively7. Keeps things moving by relying on schedules, deadlines, and helpful reminder8. Controls details without being over-bearing9. Applies reasonable pressure for goal accomplishment10. Empowers and delegates key duties to others while maintaining goal clarity and commitment11. Recognizes good performance with rewards and positive reinforcement_________________